Got a question? Get your answer here. If you can't find the answer below, please don't hesitate to contact us.

Shipping and Refunds/Returns

What countries do you ship to?

Currently we only ship to the United States. I am always happy to give shipping quotes for international orders. If interested, please contact us.

How do I track my order?

You will receive an email with a tracking number once your order ships.

How long does shipping take?

The short answer: it varies. Shipping depends on what option you chose at checkout and a whole host of other factors that are out of my control. Most of my customers receive their packages in 2-5 days after shipping.

What if I don't like the scent I chose? Can I return my purchase?

While I understand that it can sometimes be tricky to order the perfect scent online, due to the nature of the products offered, I am unable to accept returns or offer refunds or exchanges. If you ever have questions about a scent, just let me know - I am happy to clarify scent notes or make suggestions for you.

General Questions

Do you use essential oils?

Most of my creations use fragrance oils (only those verified by independent testing to be skin safe and toxin-free) but I do use essential oils in some of my all-natural Apothecary by Trinity Scent Design offerings like bath soaks and goat milk soap. Please be aware that items scented with essential oil will never smell as strongly as those scented with fragrance oil.

What is a wickless candle?

Exactly what it sounds like -- a candle with no wick! These types of candles use a candle warmer to be heated and release scent. They are a great, flameless option for scenting your home, dorm room, or office. Read more about wickless candles here.

Do you offer wholesale items?

Yes, I do! Please check out my wholesale page and reach out if you're interested. I would love to work with you on customizing something for your needs.